KC Modular Buildings return and refund policy
This KC Modular Buildings return and refund policy explains how cancellations, refunds, and returns work for modular buildings and related services. We keep the process clear and fair. Therefore, if something changes, you know what to do next.
If you need help, contact us first. In most cases, we can resolve issues quickly once we have your order details.
Contact: [email protected] • 01782 561110 • Chesterton, London Rd, Newcastle ST5 7HT
Summary (quick guide)
- Contact us as soon as possible if you need to cancel or change an order.
- Because many units are made to order, refunds depend on the stage of production.
- If there is a fault, we will help under our warranty and defects process.
- If delivery is delayed due to site access or third parties, we will work with you to rebook.
Return and refund policy details
1) Orders, deposits, and payment stages
Most KC Modular Buildings products are configured to your site and specification. Therefore, we use staged payments to confirm the order and book production.
- 40% deposit to confirm the order
- 55% before delivery
- 5% within 14 days after delivery (where applicable)
2) Cancellations (made-to-order products)
If you cancel, please email us with your order reference and reason. Then we will confirm the production stage and next steps. Because many modular buildings are made to order, we may have already committed costs for materials, labour, and scheduling.
3) Returns
Modular buildings are not “standard shelf items”. As a result, physical returns are usually not practical once production or installation has started. However, if there is a defect or a specification issue, we will work with you to put it right.
4) Faults, defects, and warranty support
If you believe there is a fault, contact us with photos and a short description. Then we will log the issue and agree a fix plan.
- 15-year structural warranty (terms apply)
- 24-month minor defects period (terms apply)
5) Delivery, access, and rebooking
Delivery dates depend on access, lifting needs, and site readiness. Therefore, please ensure the site is ready before the agreed date. If access is blocked or conditions are unsafe, we may need to rebook.
6) How to contact us
Email [email protected] or call 01782 561110. Also, you can use our contact form here: /contact/.
7) Helpful guidance (outbound links)
For general UK consumer guidance, you can also refer to:
Note: This page provides general information and does not replace legal advice.
KC Modular Buildings return and refund policy FAQs
These answers cover the common questions. However, if your order is time-sensitive, call us so we can help faster.
Can I cancel my order after paying a deposit?
Yes, you can request a cancellation. However, refunds depend on the production stage because materials and labour may already be booked.
Do you accept returns for made-to-order modular buildings?
In most cases, physical returns are not practical once production or installation starts. Instead, if there is a defect, we will fix it under the agreed process.
What if something arrives damaged or faulty?
Contact us as soon as possible with photos. Then we will confirm the issue and agree the next steps.
How do I contact you about refunds or issues?
Email [email protected] or call 01782 561110. Also, you can use /contact/ to send details.