Placing an order
You are deemed to have placed an order with us by ordering online via our online checkout process or by placing an order over the telephone or via email / mail. Confirmation of your order will be sent by e-mail. We will send written confirmation of your order by mail if requested.
We may not be able to accept your order:
Where goods are not available.
If there has been a pricing or product description error.
Where we cannot obtain authorisation for your payment.
Where it is logistically impossible for us to deliver the goods to a specific location, or where additional fees may apply.
When we refuse an order for any other reason at our discretion.
The Company shall notify The Customer should their order not be accepted and inform them of any changes and/or additional charges.
Should the customer accept any revision to their order the order will be accepted and processed. If declined The Company will cancel the customers order and refund any monies if they have been received.
Returns Faulty Goods
All goods supplied are newly constructed for sale and as such are manufactured to match the specifications shown.
If the product is damaged or broken on arrival you can ask for the supply of a merchantable replacement, or a full refund if appropriate. It is imperative that if any part of your order is damaged then a photo should be taken of the product in situ on delivery.
Damage should be reported immediately on delivery via the contact form on the website and we may request photographic evidence of the condition of the damage or faulty item, you should not attempt to fit or modify the product in anyway and must retain the original packaging and we will arrange collection of the goods.
Address to which returns should be clarified first.
It is the responsibility of the customer to retain possession and take reasonable care of the goods until they have been returned to the possession of; The Company or their appointed carriers. We cannot accept back for a full refund any item which has been assembled or modified in any way.
If on return the product is found to be sound, complete and as described for sale, any return charge will apply and will be deducted from the order monies held at cost.
Reimbursement of rejected goods, less any charges defined above, will be made to the customer as soon as possible and certainly within a period not exceeding 30 days from the date of return.
Returns Cancelled Orders
In line with The Distance Selling Regulations ‘The Customer’ shall have a period of 14 working days after the date of delivery within which time they may cancel their order for a product with the exception of goods that have been made to The Customers own specification.
Cancellations should be sent by EMAIL or by registered post to ‘The Company’ office address, quoting the order reference given when the order was placed.
It is the responsibility of The Customer to retain possession and take reasonable care of the goods until they have been returned to the possession of, The Company or their appointed carriers. We cannot accept back for a full refund any item which has been assembled or modified in any way. The product must be returned as new and resellable as such.
It is the responsibility of The Customer to meet all product return costs and where The Company is arranging collection the customer will be notified of the return charge prior to undertaking the process.
Reimbursement of cancelled orders monies, less any charges defined above, will be made to the customer as soon as possible and certainly within a period not exceeding 30 days from the date of return.
Refunds may be subject to a deduction up to the contract price covering any reasonable costs incurred by the Company, such as: attempted delivery costs in the case of any failed delivery attempts which were the fault of the customer, cost of items not returned in original condition other than handling necessary to establish the nature, characteristics and functioning of the goods (e.g. the goods have had treatment applied to them by the customer, or have become weathered or damaged).
If the customer cancels whilst the goods are being actively delivered by one of our delivery vehicles then the Company will be able to bring back those goods being delivered at that time on the same vehicle and will do so without deduction from the refund for that delivery/collection.
Cancellation by us:
Your order might be cancelled if the goods you ordered were listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our supplier.
We may cancel the order if we have offered at least 3 different delivery dates and these dates have been refused by the customer.
We may cancel the order if you fail to pay for the goods.
If we do cancel your order we will notify you and will refund you within 14 days. We will not be obliged to offer any additional compensation for disappointment suffered.